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EGSC Help - Details

How do I access my online courses or troubleshoot problems using GeorgiaVIEW D2L / Brightspace?

How do I access my online courses or troubleshoot problems using GeorgiaVIEW D2L / Brightspace?

GeorgiaVIEW D2L/Brightspace is the University System of Georgia Board of Regents Online learning management system (also called an LMS). Many of your online and face to face courses will have components residing in GeorgiaVIEW D2L/Brightspace.

Here are the steps to access GeorgiaVIEW D2L/Brightspace:

  1. log in to the myEGSC portal
  2. select  GeorgiaVIEW D2L/Brightspace from the launchpad on the lefthand side.
  3. You should see the GeorgiaVIEW D2L/Brightspace landing page with your courses.

IMPORTANT:  If you have just added a class within the last 24 hours, it may take 24-48 hours for the course to show up. If you are a new student, it takes an additional day of processing time for your account to be created and for Banner Web (where you registered) to ‘upload’ your name into GeorgiaVIEW D2L/Brightspace. If you have concerns AFTER 24 hours, contact your professor by your ega.edu email (Catmail) and let them know of your concern.

I can't see my course

There are several reasons for this. Here are the most common:

  1. Check your schedule to make sure when the class begins. If the course is 8-weeks then it will start in session II.
  2. If you are taking core classes through eCore then you will need to log into the eCore portal to see your courses, not the EGSC portal.
  3. If you have loads of classes from previous semesters “pinned,” they may “push down” current courses so they do not show up on the screen. Try “unpinning” the old courses and “pinning” current courses (a “filled in” push pin means the course is pinned). You can also use the “View All Courses” link to see past and present courses.
  4. If you *just* added the course or are a brand-new student, please allow 24-48 hours for the Banner extract done each afternoon to process their enrollment from Banner to GeorgiaVIEW D2L/Brightspace. A professor can manually add the student to the GeorgiaVIEW D2L/Brightspace roster if the student isn’t brand-new, going by the official roster in Banner Web.

Common Issues to Avoid When Using GeorgiaVIEW D2L/Brightspace

  • Check your computer's date, time and time zone settings to make sure it is correct. If your computer's clock is more than 5 minutes off from the Georgia View Vista server you will have timeout issues and problems submitting work.
  • Turn off all toolbars / plugins / add-ons in your browser that you do not need. A large number of GeorgiaVIEW D2L/Brightspace issues are due to toolbars installed in your browser.
  • Add https://ega.view.usg.edu into your browsers "Trusted Sites."
  • You may need to turn off your popup blocker while using GeorgiaVIEW D2L/Brightspace.
  • Please use ONLY Chrome, Edge, Firefox or Safari for GeorgiaVIEW D2L/Brightspace. Internet Explorer has known issues and is not a recommended browser.

 

GeorgiaVIEW D2L/Brightspace Links

 

No Computer? Use Brightspace Pulse on Your Phone!

   Brightspace Pulse is a mobile app that can help learners stay connected and on track with their courses in GeorgiaVIEW. It provides one easy view of course calendars, readings, assignments, evaluations, grades, and announcements. The app can help learners make better decisions about how to handle workload, when to submit assignments, and when to prepare for tests.

   Use Brightspace Pulse to do the following:

  • See all the important dates and deadlines for each course
  • Mark activities as complete
  • Anticipate busiest times with a quick glance
  • Receive the latest grades, course content, and announcements
  • Share updates by email, text message, and social media
  • Enter events and deadlines
  • View courses and course content
  • View course details and customize how much assignments and tests are worth
  • Seamlessly log in to GeorgiaVIEW via a browser to complete tasks
  • Pulse helps you stay connected and on track with your GeorgiaVIEW courses! Watch the video.

Download Brightspace Pulse in the App Store or get it on Google Play

   More resources include:

 

Additional Student Success Tips

   So you’re online and ready to go. As you settle into your new routine and schedule, here are some more resources to help you find what works for you.

 

Institutional Support Pages

 

Internet Service Provider Resources in Response to COVID-19:

   Please follow the links below to learn more about COVID-19 responses and offerings from the providers/resources listed (offerings subject to change):

   Another very useful website to add to the list is www.broadbandnow.com, which allows you to enter your zip code to determine internet options that are available in the respective area.

Tips and Tricks for Taking Online Courses

  1. If you are taking a fully online course, log in at least 3-4 times a week (more is better). Check your email for every course each time you log in. (Remember to check both your GeorgiaVIEW D2L/Brightspace email AND your ega.edu email regularly. Respond as required by your professor.
  2. Either print out the professor’s calendar (if he/she uses one in GeorgiaVIEW D2L/Brightspace) or make one of your own using your syllabus to keep track of due dates and assignments. Your syllabus is the ultimate guide to the course, so you should study it thoroughly.
  3. Be an active participant in class by taking advantage of materials your professor may provide, like study guides, practice quizzes, discussion boards to ask questions, any extra credit opportunities, and meeting your online classmates.
  4. If you don’t understand something, ask! Ask the professor and other students; many of them are experienced online learners.
  5. Do not ever wait until the last minute to submit an assignment. ALWAYS build in extra time—you cannot always predict when power/internet will go out or something might delay you.
  6. While cell phones can be handy for a quick check in, you will ABSOLUTELY need unlimited access to a computer to engage fully in the online course and complete the necessary assignments. This is especially true for written assignments, where text messaging ‘language’ is not appropriate. Writing is one of the main ways you’ll communicate in an online course. Please understand that unless you can regularly access a computer, a fully online course will not work for you.
  7. Practice staying well organized, self-motivated, and working ahead—it’s extremely difficult to catch up even if you miss one online assignment.
  8. Remember that you might have a ‘steep learning curve’ at first, but once you get in a work routine, you may find that online classes are a great option for you. If not, don’t worry—there are always face to face classes you can take if online classes aren’t a good fit for you and your learning style.

 

Last edited on March 27, 2020 by Victor Poole