EGSC Help - Details

How do I access my online courses or troubleshoot problems using GAView D2L?

How do I access my online courses or troubleshoot problems using GAView D2L?

GeorgiaVIEW Brightspace/D2L is the University System of Georgia Board of Regents Online learning management system (also called an LMS). Many of your online and face to face courses will have components residing in GeorgiaVIEW Brightspace/D2L. To access GeorgiaVIEW Brightspace/D2L, you will need to log in to the myEGSC portal and select the GeorgiaVIEW Brightspace/D2L icon.

IMPORTANT:  If you have just added a class within the last 24 hours, it may take 24-48 hours for the course to show up. If you are a new student, it takes an additional day of processing time for your account to be created and for Banner Web (where you registered) to ‘upload’ your name into D2L. If you have concerns AFTER 24 hours, contact your professor by your email (Catmail) and let them know of your concern.

GeorgiaVIEW Brightspace/D2L Links

I can't see my course!

There are several reasons for this. Here are the most common:

  1. Check your schedule to make sure when the class begins. If the course is 8-weeks then it will start in session II.
  2. The core is taken through eCore. You will need to log into the eCore portal to see your courses, not the EGSC portal.
  3. If you have loads of classes from previous semesters “pinned,” they may “push down” current courses so they do not show up on the screen. Rest assured, the courses are there. Try “unpinning” the old courses and “pinning” current courses. You can also use the “View All Courses” link to see past and present courses. The pushpin is simply an “on/off” tool—click to pin or unpin. A “filled in” push pin means the course is pinned.
  4. If you *just* added the course or is a brand-new student, please allow 24-48 hours for the Banner extract done each afternoon to process their enrollment from Banner to D2L. A professor can manually add the student to the D2L roster if the student isn’t brand-new, going by the official roster in Banner Web.

Common Issues to Avoid When Using GeorgiaVIEW D2L

  • Check your computer's date, time and time zone settings to make sure it is correct. If your computer's clock is more than 5 minutes off from the Georgia View Vista server you will have timeout issues and problems submitting work.
  • Turn off all toolbars / plugins / add-ons in your browser that you do not need. A large number of GeorgiaVIEW D2L issues are due to toolbars installed in your browser.
  • Add into your browsers "Trusted Sites."
  • You may need to turn off your popup blocker while using GeorgiaVIEW D2L.
  • Please use ONLY Chrome, Edge, Firefox or Safari for D2L. Internet Explorer has known issues and is not a recommended browser.

Tips and Tricks for Taking Online Courses

  1. If you are taking a fully online course, log in at least 3-4 times a week (more is better). Check your email for every course each time you log in. (Remember to check both your D2L email AND your email regularly. Respond as required by your professor.
  2. Either print out the professor’s calendar (if he/she uses one in D2L) or make one of your own using your syllabus to keep track of due dates and assignments. Your syllabus is the ultimate guide to the course, so you should study it thoroughly.
  3. Be an active participant in class by taking advantage of materials your professor may provide, like study guides, practice quizzes, discussion boards to ask questions, any extra credit opportunities, and meeting your online classmates.
  4. If you don’t understand something, ask! Ask the professor and other students; many of them are experienced online learners.
  5. Do not ever wait until the last minute to submit an assignment. ALWAYS build in extra time—you cannot always predict when power/internet will go out or something might delay you.
  6. While cell phones can be handy for a quick check in, you will ABSOLUTELY need unlimited access to a computer to engage fully in the online course and complete the necessary assignments. This is especially true for written assignments, where text messaging ‘language’ is not appropriate. Writing is one of the main ways you’ll communicate in an online course. Please understand that unless you can regularly access a computer, a fully online course will not work for you.
  7. Practice staying well organized, self-motivated, and working ahead—it’s extremely difficult to catch up even if you miss one online assignment.
  8. Remember that you might have a ‘steep learning curve’ at first, but once you get in a work routine, you may find that online classes are a great option for you. If not, don’t worry—there are always face to face classes you can take if online classes aren’t a good fit for you and your learning style.


Last edited on January 15, 2019 by Victor Poole