On Tuesday, October 25, 2016, Georgia College and State University hosted the annual Chancellor’s Service Excellence Awards Ceremony. Institutions, teams and individuals representing the University System of Georgia’s institutions across the state gathered to recognize those who truly embodied the concept of service excellence.
“We are honoring leaders of service excellence who, in the last year, have promoted and led initiatives to unite the system in service, quality, and to focus on effective and efficient use of resources for our students, our faculty, our staff and our community,” said Deborah Webb, Director of the University System of Georgia Service Excellence Program.
Service Excellence Ambassadors Fran Mohr (Perimeter College of Georgia State University) and Robert Meguiar (Georgia Southern University) presented the awards, which were given in the following categories: Service Excellence – Outstanding Individual of the Year, Service Excellence – Outstanding Team of the Year, Outstanding Service Desk/Help Desk Team Excellence, Service Excellence Initiative Award – Increase Effectiveness and Efficiency, Service Excellence Initiative Award – Increase Service to Students, Service Excellence in Leadership, Service Excellence Ambassador of the Year and Service Excellence Institution of the Year and President.
East Georgia State College and its president, Dr. Bob Boehmer, received the bronze award in the category of Outstanding Institution of the Year and President. This award recognizes a president and his or her employees that have demonstrated the highest commitment and performance levels in service excellence across the institution over the last year, including best practice accomplishments and employee activities that foster service excellence, and achievements as recorded in institutions’ University System of Georgia Service Excellence Improvement Plans. Nominees’ actions must reflect all of the five customer service attributes: responsive, being a process agent, implementation, being a technology enhancer and knowledgeable.
“East Georgia State College’s mascot may be Bob the Bobcat, but campus and community are more familiar with another Bob—President Bob Boehmer,” read the nomination’s introduction. “Great things are happening [at EGSC] due to his leadership, work ethic and tenacity. There is no doubt that EGSC’s good fortune of being excluded from consolidation thus far is due to his enormous efforts.”
“Although EGSC is one of the smaller colleges in the System, they are mighty in what they do with such limited resources to take students who are often unprepared for post-secondary education and give them the support and encouragement they need to be productive adults,” said EGSC Foundation Chairman Denny Key. “Bob Boehmer is one of the most effective presidents I have ever worked with during my 25+ years on the Foundation and has been an instrumental driving force in our first-ever capital campaign. I have seen firsthand the impact President Boehmer and the college have had on turning lives around for the better, and it would be so appropriate to recognize them for their hard work and accomplishments.”
Swainsboro Mayor Charles Schwabe added his compliments, saying “I wholeheartedly believe you will not find a more deserving president or college for this recognition. In a time of many uncertainties, they have been a mainstay for our rural community by providing a path from poverty to success. Dr. Boehmer demonstrates unparalleled commitment to the access mission of East Georgia State College, to a life of public service and to improving life in this community. We are a better place to live and do business because of East Georgia’s positive impact.”
“This award, although presented to an institution's president, recognizes the work of its staff and faculty,” said Dr. Boehmer of this award. “I am deeply proud of the outstanding work they do and am gratified to know that work is recognized by the University System as well.”
“With Dr. Boehmer's guiding vision and leadership, our devoted faculty and staff work extremely hard to support students in their quest to earn a college degree so that they can experience success as productive members of our community,” added Norma Kennedy, Associate Vice President for Institutional Advancement and EGSC’s Service Excellence Ambassador. “I am very proud that our exceptional service excellence efforts have been recognized by Chancellor Hank Huckaby.”