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COMPUTER SERVICES FAQs **WIRELESS INTERNET ACCESS IS NOW AVAILABLE ON CAMPUS. SEE ITEM 14 FOR DETAILS** |
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1. What is the EGC “Technology Fee” and what does the fee cover? |
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A $50 technology fee will be included in EGC Swainsboro campus students' matriculation fees each semester. This fee is used to support the information technology services (i.e., Internet / Email access, wireless Internet) provided to EGC students. The technology fee also provides each student a printing balance of 300 pages per semester for use in the EGC computer labs and library. Additional printing pages are charged at the rate of 10 cents per page and can be purchased in the EGC library. EGC Students attending the EGC Statesboro Campus will be charged the current Georgia Southern University technology fee. |
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2. What types of computer hardware and software are available in the student computer labs? |
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The college has six computer labs with access to over 200 personal computers. Students are encouraged to utilize USB Flash Drives for storing their documents and files. These drives can be purchased at the EGC bookstore or at your local retailer. Each lab has Internet and Email access as well as laser printers. All campus computers are IBM compatible. The Microsoft Office Application Suite and other academic software applications are available in the labs. The college does not provide or utilize Macintosh computers. |
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3. What times are the student computer labs available to students and where are they located? |
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The Student Computer Lab (Room 524) located in the Luck Flanders Gambrell Center is open from 8:00 am until 7:00 pm, Monday thru Thursday and 8:00-5:00 on Fridays. The lab is also open most Sundays during a semester from 1:30 pm. until 4:30 pm. The Student Computer Lab (Room B111) located in the Student Services Building is open from 8 a.m. – 5 p.m., Monday thru Friday. The computer labs' operating hours are subject to change. Please refer to the online computer lab schedule www.ega.edu/computerservices/labhours.htm to view current operating hours. You must have an EGC student ID to use the two main Student Computer labs. You can obtain your student ID at the library, which is located in the Luck Flanders Gambrell Center. NOTE: classes that are taught in computer classrooms have priority. Refer to the schedule listed on the college webpage www.ega.edu/computerservices/labhours/labsched.pdf or posted at the lab entrances for reserved times and days. |
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4. Is technical assistance available in the two main student labs? |
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A student assistant is available to assist with technical problems in the student computer labs. However, due to scheduling issues, there may be times during the labs' operating hours when a student assistant is not available. |
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5. Where are the offices of the Computer Services personnel located? |
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The main office is located in room A130 of the George L. Smith Building. Additional computer services personnel are located in the college's main academic building. |
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6. Do students have Email accounts? |
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All students are provided Email accounts via the college's email system. Students can check and send Email messages through the online WebMail program, which is accessible via the college's home page: www.ega.edu Students can check and send email messages in the computer labs or from any computer that has access to the Internet. A student's Email address remains active for the duration of their enrollment at East Georgia College. Because the college utilizes the EGC student email address as a primary means for sending communication to students, the college cannot utilize a student's third-party / private email address (i.e., Yahoo, Hotmail, etc) for sending email messages to a student. |
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7. How do I obtain my EGC student Email account and password? |
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Go to any computer connected to the Internet and go to www.ega.edu/email/stuemail.htm Instructions are listed on this web page to assist students in obtaining their username and password. |
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8. Where do I go to get my EGC student ID card? |
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EGC Student ID cards can be obtained free of charge in the EGC library, which is located in the Luck Flanders Gambrell Center at the Swainsboro Campus. A $5.00 fee is charged to replace lost or stolen student ID cards. |
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9. How do I obtain my EGC BANNER Web, WebCT Vista account information? |
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Your BANNER Web and WebCT account information will be emailed to your East Georgia College student email account. You will need to check your EGC student email account to access the email message that contains this information. Please refer to Question 7 in this document for information on how to access your EGC student email account. Note: If you already know your EGC student email address and know how to access your EGC email account, go to the following web site: www.ega.edu/bannerweb/forgot_pin/get_pin.asp, then enter your complete EGC email address (i.e., jsmith@ega.edu) - your EGC BANNER Web and WebCT account information will then be immediately emailed to your EGC student email address. |
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10. What is BANNER Web and WebCT Vista? |
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BANNER Web is the EGC student information system that students use to do things such as view their course schedules, grades, financial aid status and related financial information, as well as register online. WebCT Vista is the EGC online course management system that students use to access online course materials, resources, etc., posted by faculty for the courses they teach. All EGC online courses utilize WebCT Vista. For EGC courses that are totally online, students will likely need a home computer that has Internet access. |
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11. Can I get computer-related supplies on campus? |
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Various computer supplies and goods (i.e., flash / USB drives, software applications) are available for purchase in the EGC bookstore, which is located in the Student Services Building at the Swainsboro campus.Various computer supplies and goods (i.e., flash / USB drives, software applications) are available for purchase in the EGC bookstore, which is located in the Student Services Building at the Swainsboro campus. |
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12. Where can I find more information? |
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More information can be found on East Georgia College's webpage www.ega.edu. The "Current Students," "Academic Resources" and "Online Help" sections list information concerning services available to students. The college's course schedule is also accessible on the college web site in the "Calendars and Schedules" section. |
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13. Are there any computer lab restrictions? |
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No food or drinks are allowed in any of the computer labs. So not to disturb others, cell phones are not to be used in the computer labs. The computer labs are for students, faculty, and staff use only. Please do not bring small children in the computer labs as doing so may disturb others. A college ID is needed to enter and use either of the two main student computer labs. You must present your ID when entering the lab. Security personnel randomly check student IDs to validate enrollment status. |
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14. Is wireless Internet access available at East Georgia College? |
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Wireless Internet access is available for students to use at the Swainsboro campus. Wireless Internet access is available in all buildings at the main campus. Students should ensure that the wireless network card installed in their laptop computers are 802.11b or 802.11g network compatible. If students have problems accessing the wireless network, they should obtain assistance from a member of the college's computer services department. For more information about the wireless Internet access at the campus, please refer to http://www.ega.edu/wireless on the EGC web site. |
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15. May I download video and music files via the East Georgia College data network? |
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Users of the East Georgia College data network are not allowed to download video and/or music files to any workstation (college-owned or other) connected to the college's network. Please refer to the "East Georgia College Computer Services Acceptable Use Policy." You can view all of the East Georgia College IT / Computer Policies and Procedures on the East Georgia College web site at www.ega.edu/computerservices/ITPolicy |
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14. Does East Georgia College have policies and procedures relating to computer services and the utilization of these services? |
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The college's policies and procedures on information technology / computer services can be viewed on the East Georgia College web site at www.ega.edu/computerservices/ITPolicy |
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EGC Home Page For technical issues concerning this web site send email to Webmaster This page was last edited: 06/02/2008
Copyright© 2008 East Georgia College |
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